We aim to despatch all orders within 2 working days of receiving the order. If we are unexpectedly out of stock at the time of ordering however the item may take up to two weeks to be made up especially. Therefore if you need the item by a specific date please contact us by email or by phone so that we can do our best to make sure the item reaches you in time.
UK Delivery – free of charge and is sent by Royal Mail’s recorded Delivery’ service which is insured and requires a signature for delivery.
Have a super-urgent request? In most cases, provided the item is in stock we can organise sending you the item to be delivered the next day. Just call us to check we have the item and let us know how urgent it is.
Its his birthday TODAY? For London- based customers we can even offer a same-day biked service just contact us with your postcode for a delivery quote and to check stock availability.
International Delivery – the parcel will be sent by Royal Mail’s ‘International Signed For’ service and your parcel will require a signature on receipt. We aim to post your order within 48 hours and it usually takes 5 working days to arrive, up to one month. We can’t guarantee delivery dates.
All payments must be received and authorised before shipment.
ONLINE RETURN / REFUND POLICY
We will refund or exchange unworn items returned in the same condition as they were sent provided we are contacted within 7 days of delivery, and the item is returned to us within 21 days of delivery. our cost for of delivery however is not refunded. The item/s must first be sent back in their original, unworn condition and then we can organise the exchange.We also do not offer refunds on made to order or customised pieces which have been personalised to suit your requirements.
We will refund or exchange any faulty item within 28 days of delivery, including postage costs.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email firstname.lastname@example.org quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us.please note mark as “returned to sender”" on package as we will not be responsible for U.K customs duty.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
LATE AND LOST DELIVERIES
If your delivery has been delayed, then please contact us and we will track your parcel via the Royal Mail website and let you know the tracking number too.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the Royal Mail classes items as being lost.
International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
North Sea Clothing cannot be held responsible for goods that are lost or delayed in transit.